All goods purchased from BTM are covered by full warranty and, generally speaking, warranties cover manufacturing faults and defects including poor workmanship. Please email us before returning any goods - we may be able to solve your problem without you incurring any shipping costs.
To get the fastest response please email us the following:
- Order number
- Customer name
- Date of delivery
- Product/s you want to claim for warranty
- State the problem with the product/s
- Good quality photos of the product/s
We will immediately start to assess the issue, then contact you to tell you the next step to getting your issue resolved. Please email to firstname.lastname@example.org.
When we need to receive your product we will contact you with information on how to do this. Please be honest when dealing with us, we'll try our best to resolve any problems you have as it's in our interest to have a happy customer!
Full warranty policy
BTM does not warrant against failure or damage due to misuse such as, but not limited to incorrect installation, poor maintenance, abuse or neglect, using the product for something other than its intended purpose, alteration of the product.
BTM does not cover general wear and tear on tires, inner tubes, brakes, brake and gear cables, brake pads, light bulbs, chain rings, chains, cassettes, rims, batteries, bearings, freewheel bodies, etc.
Corrosion and/or deterioration caused by material fatigue defined as the natural breakdown of materials that occurs after extended use will not be covered under warranty.
Warranty is non transferable and applies to the original purchaser only. Proof of purchase is required with all potential warranty claims.
If a repair/replacement is not possible BTM reserve the right to offer an alternative of equal or greater value (color may vary) or a partial refund proportional to the remaining life of the product.
Always install, repair and use your product in strict compliance with the product's instructions; failure to do so might damage the products and cause a serious accident.