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Returns and Exchanges

  • All products sold by Bike Tech Manila undergo strict product inspection before shipping. In reasonable cases, we will accept returns as long as they are within 7 days after delivery. All returns will be subject to approval under the following circumstances only:
    • The product is defective
    • The wrong product was shipped
    • The product was damaged during shipment
  • To request a product return, you may email us at with the following details:
    • Order number
    • Customer name
    • Date of delivery
    • Product/s you want to return
    • Reason why you are returning the product/s
    • Good quality photos of the product/s
  • The product/s you wish to return should be intact and in its original condition. This includes boxes and other product packaging, labels, booklets, tags, etc.

  • Returns processing will take up to 7 business days after we receive the product/s that you want to return. We will notify you about the status of your request as soon as we receive the returned item/s.

  • If you want to exchange your product/s with another item, a 10% restocking fee will be applied to each item.

  • For other questions and concerns, email us at or visit our Facebook page.